Privacy Policy

Inwit Solutions Inc.

Effective as of July 15th, 2021

Introduction

This Privacy Policy explains how and why we collect, process, and use your personal information. It also explains legal rights you may have to your personal information, depending on the jurisdiction in which you reside.

Personal information is information that can or does identify you as an individual, on its own or when combined with other information. Inwit Solutions Inc. (herein referred to as “Inwit”) collects personal information from you whenever you interact with us or use our Services, such as when you use our Website Application (herein referred to as “The Inwit App”). If you have any questions about this Privacy Policy or how Inwit handles your personal information more generally, please contact us at [email protected].

Personal information we may collect about you

You agree that by using The Inwit App, you agree to the terms and conditions and the collection of your purpose. We may collect your personal information as described below.

Profile Data. For example, your first name, last name, address, phone number, photograph, social media account information, username, password, and birthday. This information is generally collected from you and third parties.

Contact Data. For example, your telephone number, and email address. This information is generally collected from you and through our referral program.

Financial Data. For example, the last four digits of your credit card number, credit card type, expiration number, and default currency. This information is generally collected from you.

Location Data. For example, your geolocation information, postal or zip code, and country. This information is generally collected from you.

Technical Data. For example, your Internet Protocol (IP) address, Device ID or MAC address, and information about the manufacturer, model, settings, and operating system of your mobile device. This information is generally collected from you and third parties.

Transaction Data. For example, the history of your purchases and your order details. This includes:

what you purchased;
your order mode;
date, time of purchase;
amount paid for order;
payment method;
in-app notes or discussions; and
whether you used a promotion code.

This information is generally collected from you.

Browsing Data. For example, web pages you visited/viewed, internet browser, access dates and times, which features you used, duration of visit, crashes and other system activity, and third-party sites you were interacting with before using our Service. This information is generally collected from you and third parties.

Communications or Marketing. For example, any information you submit about our Restaurants including ratings, reviews, photos or comments, through The Inwit App, tags, your preferences in receiving emails and direct marketing from us, and information you submit when you contact Inwit support. This information is generally collected from you and from third parties.

Survey Data. For example, if you choose to participate in one of our User surveys or research initiatives, we collect your answers and use the information and survey results to help us understand our Users and tailor our service offerings. This information is generally collected from you.

Career Data. For example, if you apply for employment with Inwit, we will collect the employment information you submit, including your name, contact information, and résumé. This information is generally collected from you.

Invitations to friends & family If you wish to refer friends or family members to Inwit, you may share your referral code individually with those friends or family members. Inwit does not directly collect any personal information when you share your referral code with a friend or family member. You will, however, receive certain communications from us about your referrals. For example, you will be notified if your friend or family member accepts the referral offer and when they make their first purchase. We may also use the referral code for the purposes of crediting their/your account with any referral offer to which you may both be eligible. Above all, nobody likes spam! Please only share your referral code or refer friends or family members who you know are interested in using our Service.

Restaurant referrals You may request that your favourite Restaurants join Inwit through The Inwit App. Please only refer Restaurants you have previously purchased from.

How we collect your personal information

We collect personal information about you in the following ways:

Information you give us

We collect and store the personal information you give us as described above. For example, we collect personal information from you when you:

register an account, submit comments or reviews on The Inwit App;
use The Inwit App;
contact our customer support services;
complete a survey;
communicate through The Inwit App.

Information we collect from others

Inwit may also collect and combine personal information about you from other sources. These other sources may include:

Users providing your information in connection with our referral program:
- Unless or until you activate your referral code, we may store your personal information as provided by the referrer in order to provide you with a relevant offer.
- If you decide to activate the referral code, we will use the personal information you provide us (including your name and email address) for the purposes of processing the relevant offer and answering any queries you may have. Once you open an account with us, we will credit your account and continue to use your personal information in accordance with this Privacy Policy.
Users providing your information as part of a dispute;
business partners such as third-party payment providers, social media services, data aggregators, or other apps and websites that Inwit has integrated with; and
marketing service providers.

The purpose for which we use your personal information

Below we explain the purpose for which we use your personal information and the legal basis for processing your data:

Profile Data

Your Profile Data may be used to assist you when you contact Inwit’s User support, to direct your inquiry appropriately, and follow up to ensure the inquiry has been satisfied.

We may share your Profile Data with our Restaurants for the purpose of managing the relationship with you, including to fulfill your order and at pick up. It may also include sharing specifics about customer reviews and complaints with our Restaurants.

Contact Data

Your Contact Data may be used to assist you when you contact Inwit’s User support, direct your inquiry appropriately, and to follow up to ensure the inquiry has been satisfied. This may include sharing specifics about customer reviews and complaints with our Restaurants.

Your Contact Data may also be used to facilitate order fulfillment and pick up, communicate with you about your activity, our Service, your account, and, if we have your prior consent, about Inwit news, special offers, and events. We may also contact you about studies and surveys if you have permitted us to do so.

We may also communicate with you via text message and/or email for various reasons. Standard text message and data rates may apply. If you wish to stop receiving emails from Inwit, unsubscribe or contact Inwit at [email protected].

Our legal basis for processing this information includes:

consent;
performance of a contract with you;
our legitimate interest to contact you about our Services and your account information

Financial Data

Financial Data is used to process payments for your orders. Your full payment details are provided to a third-party payment processing provider. We do not receive or retain your full financial information.

We accept payment from Nuvei. Information that you supply to our payment processing provider is not within our control and is subject to the provider’s own privacy policy and terms and conditions. We may change our payment processing providers from time to time and will update this Privacy Policy to reflect such changes.

Our legal basis for processing this information includes:

performance of a contract with you;
our legitimate interest to fulfil orders and to prevent fraud.

Transaction Data

Transaction Data may be used to assist you when you contact User support, to direct your inquiry appropriately, and follow up to ensure the inquiry has been satisfied. This may include sharing specifics about customer reviews and complaints with Restaurant partners.

It may also be used:

to facilitate order fulfilment and pick up. If you place an order via Inwit, your order and Profile Data may be shared with our Restaurants for the purpose of fulfilling your order;
to credit your Impact Points account and otherwise for administering the loyalty program;
for internal analytical and business improvement purposes.

Restaurants have access to your order history to improve services delivered to you.

Our legal basis for processing this information includes:

our legitimate interest to provide relevant offers to you, understand how you use our services, grow our business and inform our business and marketing strategies.

Browsing Data

Browsing Data may be used to:

troubleshoot software bugs and address operational problems;
personalize our services and communications. Personalization features may include showing you recommendations while content features include allowing you to share reviews, ratings, tags, and discussions;
for testing, research, analysis, and development of our Services.

We may also share this information with third parties for industry analysis and statistics such as Google Analytics.

Our legal basis for processing this information includes:

our legitimate interest to improve our services, troubleshoot software bugs and operational problems and deliver relevant content to you.

Communications or Marketing Data

If you have placed an order through The Inwit App, we may send notifications to your mobile phone or emails to let you know the ongoing status of your order.

Inwit may use the content you submit such as aggregate ratings, comments, or photos to make recommendations to other Users and to facilitate the operations of our business.

Inwit may also allow Users to communicate with Restaurants. These messages, should you choose to participate, may be accessible to Restaurants and us. Inwit may also allow Restaurants to communicate with users. For example, a Restaurant may contact you directly if there is a problem with your order.

The Inwit App may offer publicly accessible blogs and community forums. We will use your personal information such as your name, email address, and the messages or content you choose to post to administer and provide you with these services.

Only where we have your prior consent to do so, Inwit may also use your Contact Data to send you general updates regarding Inwit news, special offers, promotions, and contests.

We may also display tailored advertisements on third-party websites and other platforms. If you do not wish to receive direct marketing communications from Inwit, you can adjust your email preferences by clicking the unsubscribe link in our email message to you.

Even if you opt out of receiving direct marketing, we may still send you non-promotional messages to administer your account and/or for purposes of facilitating, completing or confirming a commercial transaction that you have previously agreed to enter into with us. For example, we may send you an email if we have made material updates to this Privacy Policy or Terms and Conditions of Service.

Our legal basis for processing this information includes:

consent;
our legitimate interest to communicate with you about your account and other administrative issues;
performance of a contract with you.

Survey Data

We may offer you the opportunity to participate in one of our User surveys or research. Participation in User surveys or research is completely optional. If you choose to participate, we use the information and survey results to help us understand our Users and to tailor and enhance our service offerings and promotions.

Our legal basis for processing this information includes:

consent.

Disclosing your personal information

Sharing with our Service Providers

We never monetize your data. We may employ third-party service providers (e.g. back-end data analysis, data security monitoring and assessment, customer support services, payment processors, etc.) and individuals in Canada to facilitate or provide certain services on our behalf, such as to process payments, provide User support, provide geo-location information to our Restaurants, to host our job application form, to perform Website-related services (e.g., without limitation, maintenance services, database management, web analytics and improvement of the Website’s features) or to assist us in analyzing how our Service is used.

Your personal information will be kept at our offices or on our servers or those of our service providers. Our employees and those of our service providers who require it for the purposes of their duties will have access to your information when and as required.

These third parties have access to your personal information only to perform these tasks on our behalf and are contractually bound not to disclose or use it for any other purpose. For additional information about the way in which our service providers treat your personal information, contact us as set out below.

Sale of Business

We may transfer any information we have about you as an asset in connection with a proposed or completed merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Inwit or as part of a corporate reorganization or other change in corporate control. The legal basis for such data processing is Art. 6(1)(b) or (f) GDPR.

Legal Requests

Inwit and other service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an organization in the case of a breach of an agreement or contravention of law, or as otherwise required or permitted by applicable Canadian or other applicable law. We ground such data processing on Art. 6(1)(c) or (f) GDPR. Inwit may also disclose your personal information to the extent that this is legally required, or necessary for the establishment, exercise or defence of legal claims and legal process; to investigate or prevent actual or suspect loss or harm to persons or property; to detect, prevent or suppress fraud; or in the event of an emergency pertaining to your health and/or safety; or to our auditors, legal advisors and other professional advisors. The legal basis for this data processing is Art. 6(1)(f) GDPR.

International transfers

Your personal information may be transferred outside the jurisdiction in which you are situated and may become subject to the laws of the receiving jurisdiction, which may differ from the laws of your jurisdiction. By using our Service, you consent to the transfer of your personal information outside of your jurisdiction for the purpose of storing your personal information or processing it. We may transfer your personal information to the following countries and using the following safeguards outside the European Economic Area (“EEA”) if your personal information is transferred to outside the EEA:

Canada – European Commission Adequacy Decision
United States – Model Clauses or self-certification under the Privacy Shield

Where your personal information is transferred outside the EEA, we will take steps reasonably necessary to ensure that your personal information is subject to appropriate safeguards, such as relying on a recognized legal adequacy mechanism if applicable, and that it is treated securely and in accordance with this Privacy Policy.

Children

Our Services are intended for persons 18 years or older. We do not knowingly collect personal information from anyone under the age of 16. The Service is not directed at or marketed to children under 16. Children under the age of 16 are not allowed to register with or use the Service or provide personal information.

Cookies and other similar technologies

Inwit uses cookies and other related technology such as Google Analytics on The Inwit App to distinguish you from other users. For more information about the cookies we use (and the purposes for which we use them), and how to block them, please see our Cookie Policy below for more information.

Legal rights

Subject to certain limitations, you may have the following legal rights to your personal information:

Right to be informed: You may have the right to be provided with clear, transparent and accessible information about your rights and how we use your personal information.
Right of access: You may have the right to be provided with a copy of your personal information held by us. If you wish to access the information we hold about you, please contact us at [email protected].
Right to rectification: You may have the right to request the rectification of your personal information. You can request that we rectify any errors in the information that we hold by contacting us at [email protected].
Right of erasure: You may have the right to request the deletion or removal of certain of the personal information that we hold about you. You can request that we delete or remove certain information that we hold by contacting us at [email protected].
Right to restrict processing: You may have the right to request that we restrict the processing of your personal information. You can request that we restrict the processing of your personal information by contacting us at [email protected].
Right to object to certain processing: You may have the right to object to certain processing of your personal information, including the right to object to marketing, and request that your personal information be moved to a third party. You can object by changing your marketing and email preferences, and disabling cookies as set out above. You can also request certain changes to our data processing by contacting us at [email protected].
Right to data portability: You may have the right to obtain your personal information in an accessible and transferable format so that you can re-use it for your own purposes with other service providers. This is not a general right however and there are exceptions. You can request that we provide you with the data we hold on you by contacting us at [email protected].
Right to withdraw consent: Where we rely on your consent to process personal information, you may have the right to withdraw or decline your consent at any time and where we rely on legitimate interests, you have the right to object (as noted above). Withdrawing consent will not however make unlawful our use of your information while consent has been apparent. If you have any questions about the lawful bases upon which we collect and use your personal information, or if you wish to withdraw your consent, please contact us at [email protected].

You have the right to lodge a complaint about the way we handle or process your information with the national data protection authority. For more information about your rights or to lodge a complaint, please visit the data protection authority in your jurisdiction.

You may exercise this right by reading this Privacy Policy and notices provided to you as you interact with our Services. You may also write to us at [email protected] for more information.

Right to delete the personal information we have about you. To exercise this right, submit a request at [email protected] to Request Access or Deletion. There may be some additional requirements to verify your identity or the identity of your agent prior to fulfilling your request. We will need to retain your information until all proceedings have been completed.
Right to opt out of the sale of your personal information.
Right to request access to the personal information we have about you. To exercise this right, submit a request at [email protected] to Request Access or Deletion. There may be some additional requirements to verify your identity or the identity of your agent prior to fulfilling your request.
Right to non-discrimination to receive non-discriminatory treatment for choosing to exercise your rights under applicable privacy legislation.

Data retention period

We will generally retain your personal information until you cancel your Inwit account in order to meet our contractual obligations to you, to otherwise meet legal requirements or until it is no longer required for the purposes stated above.

We will not retain your personal information for any longer than we think is necessary. When determining the relevant retention period, we consider:

our contractual obligations and rights in relation to the information involved;
legal obligation(s) under applicable law to retain data for a certain period of time;
statute of limitations under applicable law(s);
guidelines issued by relevant data protection authorities; and
other legal purposes.

Otherwise, we will anonymize your data, unless this data is necessary to comply with a legal obligation or resolve disputes. Alternatively, we will securely erase your information where we no longer require your information for the purposes collected.

If you wish to cancel your Inwit account or request that we no longer use your information to provide you services, please contact us at [email protected].

Safeguarding your personal information

Our safeguards

Inwit takes appropriate technical, physical and organizational security measures to protect personal information in our custody and control against unauthorized access, use, modification and disclosure, and accidental loss, destruction and damage. For example, we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) as well as physical safeguards at the locations where data is stored. However, as effective as encryption technology is, no security system is impenetrable.

We cannot guarantee the security of our database, nor can we guarantee that information you provide will not be intercepted while being transmitted to us over the Internet. Any transmission of information by you to Inwit is at your own risk. Where you have chosen a password that allows you to access The Inwit App, you are responsible for keeping this password confidential. We strongly recommend that you create a strong password and do not share it with anyone.

Third-party links

The Inwit App may contain links to other sites that Inwit does not own or operate. Except as provided in this Privacy Policy, we will not give any of your personal information to these third parties without your consent. We provide links to third-party websites as a convenience. These links are not intended as an endorsement of or referral to the linked websites.

The linked websites have separate and independent privacy statements, notices and terms of use, which we recommend you read carefully. We do not have any control over such websites, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose, secure and otherwise treat your personal information.

Updates to Inwit’s Privacy Policy

We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes to this policy, we will notify you by email and/or by means of a notice on The Inwit App. We encourage you to periodically review this page for the latest information on our privacy practices.

Contacting Inwit

If you have any questions or comments about this Privacy Policy, any question or complaint about the manner in which we or our service providers treat your personal information, or if you wish to exercise any of your rights in relation to your personal information, please contact us at [email protected].

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Cookie Policy

Inwit Solutions Inc.

Effective as of July 15th, 2021

This is the Cookies Policy for Inwit’s website

This is the Cookies Policy for the websites hosted at https://inwit.app/ (“we”, “us” and “our site”), The Inwit App (“our App”), email communications, advertisements, and other online services, hereafter defined as the “Services”. The Services are operated by or on behalf of Inwit. For the purposes of data protection legislation, Inwit is the data controller of your personal information. If you have questions about your personal data, please refer to our Privacy Policy, or contact us at [email protected].

Cookies and other technologies

Our Services uses cookies and/or other similar technologies such as device IDs, in-App codes, pixel tags or web beacons to collect and store certain information. These typically involve pieces of information or code that a website transfers to or accesses from your computer hard drive or mobile device to store and sometimes track information about you. Cookies and similar technologies enable you to be remembered when using that computer or device to interact with websites and online services and can be used to manage a range of features and content as well as store searches and present personalized content.

Our Services use cookies and similar technologies to distinguish you from other users of our Services. This helps us to provide you with a good experience when you use our Services and also allows us to improve our Services.

Most web browsers automatically accept cookies and similar technologies, but if you prefer, you can change your browser to prevent that and your help screen or manual will tell you how to do this. You may not be able to take full advantage of our website if you disable cookies.

A number of cookies and similar technologies we use last only for the duration of your web session and expire when you close your browser or exit the App. Others are used to remembering you when you return to the Services and will last for longer. We use these cookies and other technologies on the basis that they are necessary for the performance of a contract with you, or because using them is in our legitimate interests (where we have considered that these are not overridden by your rights), and, in some cases, where required by law, where you have consented to their use.

Advertising

We may also work with advertising networks that gather information about the content on our Services you visit and on information on other websites and services you visit. This may result in you seeing advertisements [on] [or] [through] our Services or our advertisements when you visit other websites and services of third parties.

Inwit’s use of cookies

We may use cookies and/or other similar technologies, such as tracking GIFs, web beacons, and pixel codes, either alone or in combination with each other to create a unique device ID.

The following sets out the different categories of cookies that our Services use and why we use them. The list of third-party cookie providers is illustrative and should not be viewed as comprehensive.

Type of cookie: Strictly necessary cookies

Purpose and lawful basis: These are cookies that are required for the operation of our Services and under our terms with you. They include, for example, cookies that enable you to log into secure areas of our Services, and use a shopping cart.

Type of cookie: Analytical/performance cookies

Purpose and lawful basis: They allow us to recognize and count the number of visitors and to see how visitors move around our Services when they are using them. This helps us for our legitimate interests of improving the way our Services work, for example, by ensuring that users are finding what they are looking for easily.

Type of cookie: Functionality cookies

Purpose and lawful basis: These are used to recognize you when you return to our Services. This enables us, subject to your choices and preferences, to personalize our content, greet you by name and remember your preferences (for example, your choice of language or region).

Type of cookie: Targeting/advertising cookies

Purpose and lawful basis: These cookies record your visit to our Services, the pages you have visited and the links you have followed. We will use this information subject to your choices and preferences to make our Services and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Changes to this policy

Any changes we make to our privacy policy in future will be posted on this page and, in relation to substantive changes, will be notified to you by email. This policy was last updated on July 15, 2021.

Contact Us

Questions, comments and requests regarding this cookie policy are welcomed and should be addressed to [email protected]. We look forward to chatting with you soon!